Can PR agencies respond to the structural changes of social media? A leading British digital strategist and long-time blogger, Simon Collister, (who, incidentally, is from the Isle of Man) thinks he answer is no.
“The reason the PR profession has dragged its heels in terms of adopting and making the most of social media is its structure as a generalist industry where account teams are responsible for the full range of communication tasks (albeit with varying degrees of emphasis depending on seniority),” Simon wrote on his blog a few days ago.
If this true of some agencies, it’s not my experience. From the time I started Strive PR in 2005, it was already evident that social media was transforming public relations practices. By the end of 2006, organizations were getting to grips with blogs and other digital media, and I, as a PR generalist, built a successful business on helping clients adapt to the new environment.
That was also about the time I became aware of Thornley Fallis as a PR firm that was breaking new ground to lead the PR profession in integrating social media into communications campaigns. Joe Thornley, Terry Fallis and many members of their team were blogging and podcasting to share their experiences and knowledge, and I learned a lot from them.
Little did I know at that time, that one day I would be on staff leading the charge in social media and content marketing. We don’t rely on a specialist social media team, as Simon suggests. Instead our team is made up of qualified, experience communications professionals, (or generalists as Simon would have it) for whom the Internet is in their DNA. Digital is part of everything we do.
In fact, to this day, our firm’s most successful business remains ‘good old PR’. It’s just that now PR is defined quite differently than 10 years ago. We specialize in devising and implementing channel-agnostic programs. This means combining insight, earned and paid media with traditional and online channels to provide meaningful connections for our clients.