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This is a handy infographic that compares advertising, PR and marketing people against ‘normal’ people.  It looks at how we use social media mostly, but also at how we behave at office parties.  Are you normal?

Hat tip: Adverblog
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The sold out Third Tuesday event this week in Ottawa saw the city’s social media crowd fill the room at Maxwells on Elgin Street to learn about social media and health care.  Presenter Ann Fuller, CHEO‘s public relations director and a health care social media pioneer,  didn’t disappoint; she offered an almost hour-long presentation so chock full of interesting facts, figures, case studies taking notes was pretty much impossible.  Thank goodness for the fast finger people in the crowd who live-tweeted the session; a selection of tweets is feature below.  …

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The concept of social shopping is nothing new. People have loved shopping together since the dawn of mankind.  Most women will attest that shoe shopping by yourself is just no fun at all.
Now thanks to social media, people can indulge in social shopping online and this trend is just in its infancy.  This infographic Gloople explains what online social shopping is and how it’s set to transform ecommerce.

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If you had to quit one social network, which would it be?  This is my most-answered Facebook question ever posed with 57 people taking the time to register a vote.

Unfortunately for Pinterest, the newest platform of all is the one that folks say they would quit first, with 22 people singling it out.
Next comes the much-maligned Google+ with 14 people willing to leave it in the dust.
Perhaps surprising, Facebook!  Six people would leave the most popular of social networks.
Five would kick Twitter to the curb.
Four would shirk LinkedIn.
Three would leave …

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In the era of health care reform, hospitals need to figure out how to do more and more, with less. Social media can play an important role in patient care, patient support, health research, education, training, advocacy, and more.
Each month in Ottawa, people who are interested in social media gather for a Third Tuesday event, never mind that it rarely happens on a Tuesday, or in the third week of the month for that matter.  Third Tuesday is a must-attend fixture.  May’s  Third Tuesday takes place on Monday May 7 …

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Have you posted a Facebook status, immediately regretted it and taken it down in hope that no one has seen it?
This is the question I recently posed on Facebook using the questions tool.  Almost 30 people took the time to answer and the overwhelming response is, yes!  In fact, 21 people admitted to taking down something they posted because they regretted posting it in the first place. One person added he’d done it more times than he’d care to admit.
Five people said they’d never done it.   Another respondent said that …

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Twitter is now truely mainstream; it’s not just for the cool kids anymore.  Here’s a round up of some recent facts and figures about one of the world’s most popular social networks from the folks at Infographics Archive

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Many companies are considering if and or how to integrate social media channels into call centre communications.  Considerations include: enabling social media in customer care, deploying home agents, complying with stringent security requirements and providing private cloud functionality.
Research and analyst firm Frost & Sullivan has published a white paper, Enabling Successful Social Media Customer Care, which examines challenges, opportunities and how best to use social media to monitor and take action within the contact center.
Social media is fundamentally different from all other customer engagement channels in that conversations are public.  …

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The Debtor List  is a free service that provides a searchable, public database where users can submit a claim for debts owed to them. Once a claim has been filed, users use social media tools like Facebook, LinkedIn, Twitter and Google +1 to share the claim with their social network. The power of social media circulates the claim in the web and motivates the debtor(s) to pay.

The Debtor is informed of the claim via email and has a chance to dispute the claim. Otherwise the claim remains searchable on the …

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The tables below are meant to  illustrate how being popular (Grader) on Twitter doesn’t necessarily mean you have influence (TweetLevel).   Very few of the most popular tweeps make the grade on the influence table.  Also, quite a few influential tweeters don’t have that many followers, relatively speaking.  Congratulations to @phdinparenting who continues to top both lists.
Here’s how the Twitter top 20 is compiled:

Only real humans are included (no brands, no publishers etc).
Users must be listed on Grader to be included on either table.
All those on the Grader side of the …