How to behave in a client meeting
I just noticed a post by Karen Miller Russel of the Teaching PR blog which asks PR pros to blog about a dozen things. I thought I’d help out by picking up on her request for advice on how to behave in a client meeting.
The first thing to remember is not to be too nervous. You wouldn’t be there if your boss wasn’t confident that you won’t screw up too badly. But, remember your first client meeting isn’t your opportunity to shine. Don’t dominate the conversation, but don’t sit like a lump either. Who ever is leading the meeting, will likely call on you at the appropriate time for your contribution, so be prepared. Know what you are expected to discuss before you enter the room and ensure you are ready.
Make notes of anything discussed that you don’t understand and research it after the meeting. This is especially important when unfamiliar jargon and acronyms start flying. Don’t be intimated, this terminology is the vernacular of your client’s business; you’ll pick it up with time.
Remember your boss and your client were newbies once too. They’ll be gentle.